utilities@pocatello.gov
911 N 7th AvePocatello, ID 83201
208-234-6241
To apply for utility service with the City of Pocatello, please complete the application below or bring a printable version of the application (PDF) to our office. You will be asked to provide copies of the following documents:
Pursuant to Pocatello Municipal Code, all customers will also be required to post a utility service deposit per location:
Said deposit shall be applied to the account upon closure.
Date to Begin Service (weekends or holidays will be postponed until the following business day)
Service Address
Is the mailing address for billing statements different than the service address?
Mailing Address
Relationship to Property
Statement of Compliance
Is the deed or lease in the name of a business?
PLEASE NOTE: All parties listed on the Warranty Deed or Lease Agreement will be responsible for this account and must provide the required information.
Applicant Name
Emergency Contact
Is there a co-applicant on the account?
Co-Applicant Name
Co-Applicant Emergency Contact
Is the business address different than the service address?
Business Address
Authorized Representative
Would you like to have a second authorized representative on the account?
Second Authorized Representative
NOTE: Accounts to be established under the name of a “limited liability company” or LLC are required to provide additional information for review by the City’s Legal Department. The LLC information is available upon request.
Please upload a copy of the following documents:
Upload Attachments
Additional Services
Account Changes
Request for Service
Unpaid Account(s)
Transfer of Balance
Applicant Consent
Applicant and Co-Applicant Consent
Applicant Signature
Bank Draft Your payment amount will be deducted from a checking or savings account on the due date listed on your statement. To sign up, complete a Bank Draft Authorization form and attach a voided check.
Level Pay Level Pay (Budget Bill) can be set up in November after 12 consecutive months of billing history.
Utility Bill Pay Go to pocatello.gov and click on Utility Bill Pay. The utility bill pay system allows customers to view their City of Pocatello account for billing, payment and consumption history. Payments can be made online with Visa, Mastercard, Discover, or e-check. Recurring payments can be set up to be paid on the due date listed on your statement with Visa, Mastercard, Discover or ACH.
Credit Card Payments Pay with a debit card, credit card, or e-check by calling our office at 208-234-6241 or the 24-hour automated system at 1-877-253-0155.
**A $2.75 transaction fee will be charged on all card and e-check transactions.